1. Do you ship worldwide?
No, since the brand kept growing, we move to different warehouses in distributed locations so we can handle a shipping in all U.S States.
2. How long are the shipping times?
Please. allow for delivery from 10 to 25 Business days to the U.S.
However, we also manage Express deliveries for a little extra cost.
3. When will my order be shipped?
We fulfill orders and ship them 1-3 business days after the payment.
4. My order has not arrived yet.
In case that your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email to email@example.com so we can provide you further information about your order.
For more questions about refunds, please check our Refund Policy on the bottom home page.
5. How secure is my payment?
We use only approved checkout options allowed by Shopify to ensure you payments are secured..
6. How do I change or cancel my order?
We encourage you to check every detail before ordering. Sending us a message before the first 24 hours from the payment we can make a change, otherwise we can´t.
7. Why do my order arrived but in two different packages/days?
Our warehouses are located in different locations with the purpose to reach more people and being able to deliver a faster shipping, so some products may arrive before the other. Don't worry, it will be delivered within a few days.
8. My order arrived but it is damaged
In that case, send us an e-mail and we will send you a return label and a replacement or refund whichever you choose.